Shipping policy

Shipping Policy

Thank you for choosing O2-Genius.com. We are committed to delivering your respiratory health products safely, securely, and as quickly as possible.

Order Processing Time:

  • All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving full payment.

  • You will receive an email confirmation with tracking information once your order has shipped.

Shipping Methods and Delivery Times:

  • We ship via UPS, FedEx, and USPS depending on the destination and product.

    • Standard Shipping: 3–7 business days

  • We occasionally offer free standard shipping on all orders within the continental United States.

International Shipping:

  • At this time, we only ship within the United States.

  • For international inquiries, please contact info@o2-genius.com before placing an order.

Order Changes or Cancellations:

  • If you need to change or cancel your order, please contact us immediately at info@o2-genius.com.

  • Orders that have already been processed or shipped cannot be changed or canceled.

Lost or Stolen Packages:

  • Once an order is marked as "Delivered" by the carrier, it is considered fulfilled.

  • If your package is missing, please contact the carrier directly or email us so we can assist in filing a claim.

Incorrect Addresses:

  • Please double-check your shipping address at checkout.

  • We are not responsible for packages lost or delayed due to incorrect or incomplete addresses.

Backorders:

  • In rare cases where an item is backordered, we will notify you by email with an estimated shipping date or offer an alternative solution.

Questions?

  • For any questions regarding your order, shipping options, or delivery status, please contact us at info@o2-genius.com.