Refund policy

Thank you for shopping at O2-Genius.com. Your satisfaction is  important to us. Due to hygiene concerns, we have strict return and refund policies to ensure the safety of all customers.

Returns on CPAP Machines and Medical Devices:

  • New, unopened CPAP, BiPAP, and oxygen concentrators may be returned within 14 days of delivery for a refund.

  • All returns must be unopened, unused, and in original packaging.

  • For brand new machines - Opened machines (i.e., if the hygiene seal is broken) cannot be returned 

  • A valid prescription must be provided at the time of purchase for applicable devices.

Returns on CPAP Accessories (Masks, Tubing, Filters, etc.):

  • For hygiene reasons, CPAP masks, tubing, humidifier chambers, and filters are non-returnable once opened.

  • If accessories arrive damaged or defective, please contact us within 7 days of receipt to arrange a replacement or refund.

Damaged or Defective Products:

  • Please inspect your order immediately upon arrival.

  • If your item is defective, damaged, or incorrect, contact us within 7 days with photos and a description of the issue.

  • We will offer a full replacement or refund for damaged/defective items.

Non-Returnable Items Include:

  • Opened CPAP masks, hoses, filters, water chamber

  • Used CPAP machines - (Only for the brand new machines)

  • Any used CPAP/BiPAP/oxygen machines

  • Clearance and sale items

Return Process:

  1. Email info@o2-genius.com with your order number and reason for return.

  2. If approved, we will issue a Return Authorization (RA) number.

  3. Ship your unopened item back at your expense using a trackable service.

  4. Once received and inspected, refunds (minus restocking fee) are processed to the original payment method within 7–10 business days.

Shipping Costs:

  • Original shipping charges are non-refundable.

  • Customer is responsible for return shipping unless the product was defective or incorrectly shipped.